FAQ

Lead Time
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MuteBox One: 4-6 weeks
MuteBox Meet: 6-8 weeks
MuteBox Work: 6-8 weeks

How does the delivery work?
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We offer curb-side delivery as our standard option. Please note, deliveries to remote areas and islands without bridges may incur additional charges. For further details, feel free to reach out to us. If you prefer not to assemble the product yourself, assembly services can be added to your purchase directly on the product page. Should you opt for delivery only, our logistics partner will get in touch to schedule a delivery time, ensuring your product is delivered straight to the curb.

What does it take to assemble products from MuteBox?
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MuteBox One requires two people for the assembly who are ready to get down and get to work! The actual assembly work takes approx. 1.5 hours. 

The assembly tool is included in the package.

For MuteBox Meet you should expect an assembly time of approx. 3 hours with two people.

What do I get if I buy assembly?
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You will be visited by two of our professional fitters, who will show up with your MuteBox, assemble it, and make sure that it is placed right where you want it. In addition to this, they connect the MuteBox to the nearest electrical outlet (within 3 metres). Finally, they make sure to take all packaging etc away with them, and dispose of it in an environmentally sound manner. It does not get any easier than that!

If you order assembling, please note:

In case there is no elevator with the required minimum dimensions available, additional fees apply when the MuteBox is assembled on other floor levels than ground floor. Contact us for more information.

What does your 2-year warranty cover?
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All faults and defects that might occur that are not self-inflicted, or due to ordinary wear and tear.

How does the 100-day return policy work?
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If your MuteBox product does not live up to your expectations, you can return it within 100 days and get the price refunded. You contact us, and together we arrange a time when we come and pick up your MuteBox. The right of return only applies to one MuteBox and does not apply to leasing.

How good is the sound reduction in a MuteBox?
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Our MuteBox is designed to reduce sound levels so that you won’t disturb others whilst inside, and won’t be distracted yourself from the noise outside. MuteBox One mutes the sound by 30 dB (A) and MuteBox Meet by as much as 31 dB (A). See further documentation in our Sound test report.

Any other questions?
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The live chat is open, so please don’t hesitate to send us a message and ask any questions you might have. We will work to find a solution together :-) Otherwise, send us an email at hi@bymutebox.com or call +45 71 96 94 00.

What our customers say

“Our MuteBox is constantly in use, and has become an indispensable part of our office. The MuteBox has had a fantastic impact on our work environment and general well-being, and it has had a positive effect on productivity. I actually think we need one more”.

Kim Søgaard Nielsen

CEO, TEXTA A/S

“We have small open offices and noticed that a lot of employees were walking back and forth while talking on the phone in the hallways, which was disturbing. The MuteBox has definitely been the right solution to the problem”

Per Hein

MANAGER, SLAUGHTERHOUSE BUSINESS DEVELOPMENT

"We experienced a fantastic service at MuteBox, and everyone in the office is absolutely crazy about the MuteBox"

Sðley H. Hammer

HUGSKOTIÐ

"MuteBox has virtually freed up an extra meeting room. Now we no longer have a single person occupying a large meeting room simply to talk on the phone."

Andreas Lang

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